Privacy Policy

Last updated: March 26, 2026

1. Information We Collect

Information you provide to us:
- Account registration details (name, email address, password)
- Order and shipping information (name, address, phone number)
- Payment information (processed securely by Stripe — we never store card numbers)
- Communications you send us (emails, contact forms)
- Reviews and ratings you submit

Information collected automatically:
- Session identifiers (anonymous cookie used to maintain your cart and track your browsing session)
- Page views, product views, and shopping activity
- Browser type, operating system, and general location (country/state)
- Referral source and UTM parameters

2. How We Use Your Information

We use the information we collect to:
- Process and fulfill your orders
- Send order confirmation and shipping notifications
- Notify you when waitlisted items are back in stock
- Respond to customer service inquiries
- Improve our products, website, and customer experience
- Send promotional communications (only with your consent)
- Detect and prevent fraud

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We share information only with:
- Stripe – payment processing (governed by Stripe's privacy policy)
- Render.com – website hosting
- Supabase – secure database storage
- Law enforcement when required by law

4. Cookies

We use essential cookies to:
- Maintain your shopping cart across sessions
- Keep you logged in
- Track anonymous session activity for analytics

You can disable cookies in your browser settings, but this may affect site functionality.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, secure authentication, and regular security reviews. Payment data is processed entirely by Stripe and never stored on our servers.

6. Your Rights

You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications

To exercise these rights, contact us at privacy@skybotanicals.com.

7. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes by email or a prominent notice on our website.

9. Contact Us

Sky Botanicals | privacy@skybotanicals.com